Man and Van Parsons Green Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Parsons Green provides removal and related services to you as a customer. By making a booking, using our services, or allowing our team to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and Van Parsons Green.

1.2 "Customer" or "you" means the person, firm or organisation that books or uses the services of the Company.

1.3 "Services" means any man and van, removal, relocation, loading, unloading, packing, transportation, delivery, or related services provided by the Company.

1.4 "Goods" means all items, property, and effects in respect of which the Services are provided.

1.5 "Vehicle" means any van or other vehicle used by the Company to perform the Services.

2. Scope of Services

2.1 The Company provides man and van removal services for domestic and commercial customers, including collection, transport, and delivery of Goods within the UK.

2.2 The specific Services to be provided will be as agreed at the time of booking, based on the information given by the Customer regarding the nature, quantity, and location of the Goods.

2.3 Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing or unpacking of items, or specialist handling of items requiring specific licences, qualifications, or equipment.

2.4 The Company reserves the right to refuse to handle or transport any Goods that are hazardous, illegal, unsafe, excessively heavy, or otherwise unsuitable for carriage in the Vehicle.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s authorised booking channels as advised from time to time.

3.2 When making a booking, you must provide accurate and complete information, including but not limited to:

a. Collection and delivery addresses

b. Access conditions at each address, including floor level, lift availability, parking restrictions, and distance from parking to the property

c. The type, approximate volume, and approximate weight of the Goods

d. Any particularly fragile, valuable, or bulky Goods

e. Any time restrictions or specific requirements.

3.3 The Company will provide an estimate or quotation based on the information supplied. The Company may revise the estimate or apply additional charges if the information provided is inaccurate, incomplete, or changes materially before or during the performance of the Services.

3.4 A booking is only confirmed when the Company has accepted it and, where required, the Customer has paid any applicable deposit or prepayment.

4. Estimates and Charges

4.1 Unless expressly stated to be a fixed price, any quoted price is an estimate only and may be adjusted to reflect the actual time taken, the number of personnel required, and any additional work reasonably necessary to complete the Services.

4.2 The Company’s charges may be calculated by the hour, by a fixed fee, by distance, by volume of Goods, or by a combination of these methods, as advised at the time of booking.

4.3 Additional charges may apply in the following circumstances:

a. Delays caused by the Customer, including waiting time beyond any agreed free waiting period

b. Additional labour required due to inaccurate information regarding volume, access, or complexity

c. Late changes to the booking, including additional collection or delivery points

d. Parking charges, tolls, congestion or clean air zone charges, or similar third-party costs

e. Work carried out outside standard working hours, where not agreed in advance.

4.4 All charges will be subject to any applicable taxes as required by law.

5. Payments

5.1 The Customer agrees to pay the Company’s charges in full in accordance with the payment terms notified at the time of booking.

5.2 The Company may require a deposit or full prepayment to secure a booking. Any such payment must be made by the deadline specified by the Company, failing which the Company may cancel the booking.

5.3 Unless otherwise agreed in writing, payment of any balance is due immediately upon completion of the Services on the day of the move.

5.4 Payment methods will be those accepted by the Company and notified to the Customer. The Company is under no obligation to accept any particular payment method.

5.5 If the Customer fails to pay any amount when due, the Company reserves the right to:

a. Suspend or refuse to continue the Services

b. Retain the Goods until payment is received in full

c. Charge reasonable interest or late payment fees in accordance with applicable law.

6. Cancellations and Changes

6.1 The Customer may cancel or amend a booking by giving the Company notice via the same or another accepted communication channel used for the original booking.

6.2 Cancellation charges may apply as follows, unless otherwise agreed:

a. If cancellation is made more than a specified reasonable period before the scheduled start time, any deposit already paid may be refundable or transferable at the Company’s discretion.

b. If cancellation is made within a short period before the scheduled start time, the Company may retain some or all of any deposit paid or apply a cancellation fee to cover costs and loss of business.

6.3 If the Customer is not present at the agreed time and location, or is otherwise unable to allow the Services to proceed, this may be treated as a late cancellation and relevant charges may be applied.

6.4 The Company will use reasonable efforts to accommodate requests to change the date, time, or scope of the Services, but such changes are subject to availability and may result in revised charges.

6.5 The Company may cancel the Services at any time if:

a. The Customer has not provided accurate information

b. The Customer fails to make required payments

c. The Company reasonably believes it would be unsafe, unlawful, or impractical to carry out the Services.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a. Ensuring that all Goods are properly packed, protected, and ready for transport, unless packing has been agreed as part of the Services

b. Ensuring that all Goods are available for collection at the agreed time and that access is provided

c. Arranging suitable parking or any necessary permits for the Vehicle at collection and delivery addresses

d. Complying with all applicable laws and regulations relating to the Goods and the premises at which the Services are carried out.

7.2 The Customer must not include in the Goods any items that are illegal, dangerous, explosive, corrosive, perishable, or otherwise unsuitable for transport in the Vehicle.

7.3 The Customer must inform the Company in advance if any Goods are exceptionally valuable, fragile, or require special handling.

8. Waste and Environmental Regulations

8.1 The Company is not a licensed waste carrier unless expressly stated and does not provide rubbish clearance or waste disposal services except as may be permitted by law and agreed in advance.

8.2 The Customer must not request the Company to carry or dispose of controlled waste, hazardous materials, or items subject to specific disposal regulations, such as chemicals, asbestos, gas cylinders, or clinical waste.

8.3 Where the Company agrees to remove unwanted items, such items must be suitable for lawful transfer or disposal and must not breach environmental or waste management regulations.

8.4 The Customer remains responsible for any unlawful disposal of waste or breach of environmental regulations arising from the nature of the Goods provided to the Company, and indemnifies the Company against any claims, penalties, or costs arising from such breaches.

9. Liability and Limitations

9.1 The Company will take reasonable care in handling, loading, transporting, and unloading the Goods. However, the Company’s liability for loss of or damage to Goods is subject to the limitations set out in this section.

9.2 The Company will not be liable for any loss or damage arising from:

a. Inadequate or improper packing by the Customer

b. Inherent defects or vulnerabilities in the Goods

c. Normal wear and tear, scratching, or minor dents

d. Atmospheric or climatic conditions

e. Acts or omissions of the Customer or any third party.

9.3 The Company’s liability for loss of or damage to Goods, where it arises, may be limited to a reasonable amount per job or per item, taking into account the value of the Services and the nature of the Goods. The Customer is encouraged to arrange separate insurance for high-value items or for the overall move.

9.4 The Company will not be liable for any indirect or consequential loss, including loss of profits, loss of opportunity, loss of use, or emotional distress, arising from delay, loss, or damage.

9.5 The Company will use reasonable efforts to complete the Services within any agreed timeframe, but times are estimates only and not guarantees. The Company is not liable for delays caused by traffic, weather, road closures, regulatory checks, breakdowns, or other circumstances beyond its reasonable control.

9.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, or for any other liability that cannot lawfully be excluded or limited under UK law.

10. Claims and Complaints

10.1 If you believe that any Goods have been lost or damaged, or that the Services have not been performed with reasonable care and skill, you must notify the Company as soon as reasonably practicable.

10.2 The Customer must inspect the Goods promptly on delivery and raise any visible issues before the team leaves the delivery address where possible.

10.3 Any formal complaint should be made to the Company in writing, giving full details of the circumstances, the Goods involved, and the nature and extent of any alleged loss or damage.

10.4 The Company will investigate any complaint and may request further information or evidence. The Customer must cooperate reasonably with such investigations.

11. Access, Parking, and Property Damage

11.1 The Customer is responsible for ensuring that the Vehicle can legally and safely park close to the collection and delivery points. Any parking restrictions, permits, or limitations must be communicated in advance.

11.2 The Customer is responsible for any parking fines or penalties incurred as a direct result of incorrect information provided by the Customer or of the Customer’s failure to arrange suitable parking.

11.3 The Company will take reasonable care when moving Goods through properties. However, the Customer is responsible for protecting floors, walls, and fixtures where necessary, unless otherwise agreed.

11.4 The Company will not be liable for superficial damage to walls, floors, or fixtures arising from the movement of large or heavy items in confined spaces, where the risk of such damage has been explained to the Customer and the Customer has requested the movement to proceed.

12. Force Majeure

12.1 The Company will not be liable for any failure or delay in performing the Services where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, accidents, road closures, strikes, civil unrest, public health measures, or mechanical breakdowns.

12.2 In such circumstances, the Company may suspend, reschedule, or cancel the Services without liability, but will use reasonable efforts to minimise disruption to the Customer.

13. Data Protection and Privacy

13.1 The Company will collect and use personal data provided by the Customer for the purposes of managing bookings, delivering the Services, processing payments, and handling enquiries or complaints.

13.2 The Company will handle personal data in compliance with applicable data protection laws in the UK.

14. Amendments to Terms

14.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.

14.2 Continued use of the Services after changes have been published may constitute acceptance of the updated Terms and Conditions for future bookings.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any previous agreements, understandings, or representations, whether written or oral.

16.4 No person who is not a party to these Terms and Conditions shall have any right to enforce any of its terms.



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There are so many advantages to hiring us for a man and van service. You will save yourself so much time, so much energy and so much stress. Plus, you will save loads of money too. Whilst a lot of people try to handle and carry out their entire moves themselves, more often than not that leads to disaster and ultimately, loss of money. The most cost-effective thing you can do is hire our man with van Parsons Green. Call us now!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Parsons Green Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 8 Fulham High St
Postal code: SW6 3LQ
City: London
Country: United Kingdom

Latitude: 51.4712860 Longitude: -0.2113580
E-mail:
[email protected]

Web:
Description: Our Parsons Green, SW6 team of man with a van removal specialists is your best option. Call us today, do not miss our amazing offers.
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