Man and Van Parsons Green Privacy Policy

This Privacy Policy explains how Man and Van Parsons Green collects, uses, stores, and protects personal data relating to customers and prospective customers in the Parsons Green area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act. This policy applies to all Man and Van Parsons Green customers within the service area, including individuals and businesses who contact us, request a quotation, make a booking, or otherwise use our services.

Who we are and scope of this policy

Man and Van Parsons Green provides transport, moving, and related services to customers in and around the Parsons Green area. For the purposes of data protection laws, we act as the data controller for the personal data we collect and use in connection with providing our services.

This policy applies to all personal data processed in connection with our services, website enquiries, telephone enquiries, and any other form of communication with us. By engaging with Man and Van Parsons Green, you acknowledge that you have read and understood this Privacy Policy.

Types of personal data we collect

We may collect and process the following categories of personal data about you, depending on how you interact with us:

Identity and contact information, such as name, title, address, collection and delivery addresses, and contact details.

Booking and service information, such as details of your move or transport job, property access information relevant to the job, preferred dates and times, and instructions relating to the service.

Payment and transaction information, such as payment confirmations, invoices, and transaction history. We do not store full card details when payments are processed through secure payment providers.

Communication records, including emails, message histories, and notes from calls related to quotes, bookings, or customer service queries.

Technical and usage data, for example basic information generated through your use of our website such as IP address, device type, and pages visited, where this is necessary for security, analytics, or service improvement.

Feedback and reviews, including any comments or testimonials you provide about our services.

How we collect your personal data

We collect personal data from you in several ways, including:

Directly from you when you contact us by phone, through a website form, or in person to request a quote or book a service.

During the performance of a service, for example if you give additional instructions on the day of the move or update contact details for access.

From third parties where necessary and lawful, for example if a business books our services on your behalf and provides your contact details as the end customer.

Automatically when you visit our website, to the extent that your browser or device shares information that helps us maintain security and improve our online services.

Lawful bases for processing your data

We process your personal data only where we have a lawful basis under the GDPR. The main lawful bases we rely on are:

Contract. We process personal data where it is necessary to enter into or perform a contract with you, such as providing quotes, confirming bookings, arranging services, and handling payments.

Legitimate interests. We may process data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights and freedoms. This can include managing our operations, improving services, maintaining security, preventing fraud, and handling customer enquiries or complaints.

Legal obligations. We may process your data where it is necessary for compliance with legal or regulatory obligations, including tax, accounting, and record-keeping requirements.

Consent. In limited circumstances, we may rely on your consent, for example if we wish to send you certain marketing communications and you have agreed to receive them. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide quotations, respond to enquiries, and manage bookings.

To plan, coordinate, and deliver our man and van and moving services.

To communicate with you regarding your booking, including confirmations, updates, and changes to services.

To process payments and manage invoicing and accounts.

To manage customer relationships, including handling complaints, feedback, and aftercare.

To improve our services, operations, and customer experience.

To maintain the security and integrity of our systems and to prevent or detect fraud and misuse.

To comply with applicable laws, regulations, and requests from competent authorities where required.

Data sharing and processors

We do not sell your personal data. We may share your data with carefully selected third parties where necessary for the purposes described in this policy and in accordance with data protection law. These third parties may act as data processors on our behalf or as separate controllers.

Categories of recipients may include:

Service providers who support our operations, such as payment processors, IT and hosting providers, booking or scheduling platforms, and administrative support providers.

Professional advisers, such as accountants or legal advisers, where sharing data is necessary for obtaining advice or meeting legal obligations.

Public authorities, regulators, law enforcement, or courts where we are legally required to disclose data or where disclosure is necessary to protect our rights or the rights of others.

When we use processors, they are only permitted to process your personal data in accordance with our instructions, for specified purposes, and must provide appropriate technical and organisational measures to protect your data.

International transfers

Where we use service providers or systems that involve transferring personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place. These may include adequacy decisions, standard contractual clauses, or other recognised safeguards required by data protection law.

Data retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including for satisfying legal, accounting, or reporting requirements.

In general, we may retain contact, booking, and transaction data for a period aligned with applicable limitation periods for legal claims and statutory record-keeping requirements. Communications such as emails or notes related to services may be retained for an appropriate period to handle enquiries, disputes, or follow-up services.

When data is no longer required, we will securely delete or anonymise it in line with our retention practices and legal obligations.

Data security

We take reasonable and appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, secure storage practices, and regular review of our security arrangements.

While we strive to protect your personal data, no system can be completely secure. You should also take care in how you share your information with us, particularly when using public networks or shared devices.

Your data protection rights

Under data protection law, you have certain rights in relation to your personal data. These rights apply to all Man and Van Parsons Green customers within our service area, subject to conditions and exemptions under the law.

Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of that data.

Right to rectification. You have the right to request correction of inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction. You may request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of data or assess an objection.

Right to object. You may object to processing based on our legitimate interests where you believe your rights override those interests. You also have the right to object at any time to direct marketing.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to request that we provide your personal data in a structured, commonly used, machine-readable format or transfer it to another controller where technically feasible.

Rights in relation to automated decision-making. Man and Van Parsons Green does not carry out solely automated decision-making that produces legal or similarly significant effects on individuals.

Exercising your rights and complaints

If you wish to exercise any of your rights or have questions about how we handle your personal data, you can contact us using the usual contact methods you use to arrange or discuss services with us. We may need to verify your identity before responding to certain requests to protect your data.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we process your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updated version will apply to all Man and Van Parsons Green customers in the Parsons Green area from the date it is published. We recommend that you review this policy periodically to stay informed about how we protect your personal data.



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Contact us

Company name: Man and Van Parsons Green Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 8 Fulham High St
Postal code: SW6 3LQ
City: London
Country: United Kingdom

Latitude: 51.4712860 Longitude: -0.2113580
E-mail:
[email protected]

Web:
Description: Our Parsons Green, SW6 team of man with a van removal specialists is your best option. Call us today, do not miss our amazing offers.
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